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Return & Refund Policy

Return & Refund Policy – Muffiz

Last updated: OCT 15, 2025

At Muffiz, every order is carefully made-to-order — designed, printed, and packaged individually with precision.

We take pride in our craftsmanship, quality control, and customer satisfaction.

Because our products are custom-made, returns for reasons such as buyer’s remorse or incorrect size selection are generally not accepted.

However, if something goes wrong due to a production or shipping issue, we promise to make it right quickly and transparently.

1. General Policy Overview

This Return & Refund Policy outlines how we handle returns, replacements, refunds, and cancellations for purchases made through https://muffiz.com.

By placing an order with Muffiz, you agree to the terms outlined in this policy.


2. When You Are Eligible for a Refund or Replacement

You are entitled to a replacement or refund if your case meets one of the following conditions:

a. Product Defect or Quality Issue

The item you received has visible production defects, such as poor printing quality, incorrect colors, stitching issues, or material flaws.

b. Incorrect Product Received

You received the wrong design, size, color, or product type compared to what you ordered.

c. Damaged During Shipping

Your product arrived broken, torn, or otherwise damaged due to carrier mishandling.

d. Missing or Lost Orders

Your order was lost in transit or never arrived, and tracking shows no delivery confirmation within the expected timeframe.

e. Incomplete Orders

When any of the above occurs, please contact us for support, and we will either replace the item free of charge or issue a full refund depending on your preference.


3. Non-Returnable Items

As all Muffiz products are made-to-order, we cannot accept returns or exchanges in the following cases:

  • You change your mind after purchase.
  • You ordered the wrong size, color, or design.
  • You provided an incorrect shipping address.
  • You received an item that matches your order but no longer want it.
  • The product has been used, washed, or altered in any way.
  • The item was purchased during a clearance or limited-time sale.

To prevent errors, please double-check your order details, shipping address, and size chart before placing an order.


4. Reporting a Problem

If your order arrived damaged, incorrect, or defective, please contact us within 14 business days of delivery.

Include the following information for faster processing:

  • Order number and your full name
  • Clear photos showing the issue (front view and close-up)
  • Description of the problem

Email this information to [email protected].

Our customer care team will respond within 24–48 business hours and confirm the next steps.

In most cases, you will not need to return the product — we will issue a replacement or refund after photo verification.

5. Refund Method and Timeline

Refunds are always processed using the original payment method used during checkout (PayPal or Stripe).

Refunds cannot be transferred to a different payment account for security reasons.

Estimated processing time:

  • PayPal: 1–3 business days
  • Credit/Debit Card (via Stripe): 5–10 business days depending on your bank

You will receive an email confirmation once the refund has been issued.

If you do not see it reflected after 10 business days, please contact your payment provider before reaching out to us again.

6. Deadlines for Filing a Claim

Please make sure to report your issue within the appropriate timeframe:

Issue TypeReport DeadlineDamaged or Defective ProductWithin 14 business days after deliveryWrong or Missing ItemWithin 14 business days after deliveryLost ShipmentWithin 30 business days after estimated delivery dateUnreceived RefundWithin 10 business days after refund confirmation

Requests submitted after these periods may not be eligible for replacement or refund.


7. Return Procedure

If a return is required, our support team will provide you with a specific return address and instructions.

Please do not return any item to the production facility without prior authorization — unapproved returns cannot be processed or refunded.

Once we receive and verify the return, we will notify you by email and issue a refund or send a replacement as appropriate.

Depending on the case, we may approve your claim without requiring the item to be returned if the evidence provided is sufficient.


8. Return and Shipping Costs

  • If the issue is caused by Muffiz (defective, incorrect, or damaged item), we will cover all costs related to replacement and shipping.
  • If the issue results from customer error (wrong address, incorrect order, change of mind), shipping costs are non-refundable and return shipping is the customer’s responsibility.
  • Original shipping fees will only be refunded if the return is due to a mistake on our part.

9. Order Cancellation

Orders can be canceled within 12 hours of placement.

After this period, your order enters production and cannot be canceled or changed.

If you need to cancel an order, email [email protected] immediately and include your order number in the subject line.

10. Exchanges

Because our products are custom-made, we do not offer direct size or color exchanges.

If you need a different size or variation, please place a new order once your previous refund or replacement request is completed.

11. Force Majeure and Exceptions

Muffiz is not responsible for delays or losses caused by external factors beyond our control, including but not limited to:

  • Natural disasters such as floods, earthquakes, or fires
  • Customs or import delays
  • Strikes, labor disputes, or political unrest
  • Transportation restrictions or global crises

We will always do our best to help you resolve any issue promptly.


12. Prevention of Fraud and Abuse

To protect all customers and our business integrity, Muffiz reserves the right to:

  • Request additional verification for suspicious refund claims
  • Deny repeated refund o
  • Report fraudulent behavior to payment processors and r

We value fairness, transparency, and mutual respect.


13. Contact Information

If you have any questions or wish to submit a claim regarding this policy, please contact:

Muffiz Customer Care

Address: 420 Grant Ave, San Francisco, CA 94108, United States

Email: [email protected]

Website: https://muffiz.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)